FAQ - Japanese Coffee Co. (Frequently Asked Questions)

Shipping and Returns

Subscription Program

Coffee Club Rewards Program

About Coffee

Others

Shipping and Returns

  • Do you ship from USA or from Japan? 
    We ship all our coffee from Sapporo Japan directly from the coffee roasting facility.
    Back To Top
  • How do you ship coffee?

    Our freshly roasted coffee is shipped directly from Japan to you. Orders are shipped with tracking from Japan by regular small packet airmail via EMS (Express Mail Service) provided by Japan Post. Most orders arrive within 10 days under normal conditions. EMS service is highly efficient, and we rarely have problems with them.

    For more information, please see our Shipping and Return Page.

    Japan Post EMSEMS
    Back To Top

  • How much do you charge for shipping?

    We use Japan Post EMS, and the following are the rates for shipping.

    The shipping price is a flat rate per order. In addition, all shipping comes with free insurance through Japan Post EMS.

    Free Shipping store-wide today over $40 of order!  (No code necessary)

    Orders of less than $40 will be billed a flat rate of $20 for shipping and handling. 

    Brazil, Ireland, Costa Rica, Israel Customers: Due to COVID19, Japan Post has temporarily stopped shipping items. We have no option but to ship items via UPS International Shipping (Faster but more expensive). Free shipping is available for $200 or more of purchase, and below $200 will be billed a flat rate of $40 per shipment.
    Back To Top
  • What is the shipping charge on a subscription order?
    Whichever shipping method you choose on the first order will be retained for all future orders. If you choose free shipping today, it will lock in the free shipping for all the time until you unsubscribe.
    Back To Top
    • Do you ship anywhere in USA?
      Yes. We ship anywhere in the USA, including Hawaii and Alaska.
      Back To Top
      • Do you ship to Haiwaii and Alaska?
        Yes, we ship to Hawaii and Alaska at no extra charge.  
        Back To Top
      • Do you ship to Canada? 
        Yes. We ship anywhere in Canada.
        Back To Top
        • Do you ship internationally outside USA?
          Yes, we ship worldwide.

          Back To Top
          • Can I send the package as a gift to someone?
            Yes, you can specify the shipping address separately from the billing address so that you can send it to your friends easily. We do not include the receipt in shipment in general unless required by the country’s custom. 
            Back To Top
          • Do you allow shipping to PO Box?  
            Yes, we do allow PO Box. The local post office delivers the package shipped via Japan Post, and they have access to your PO Box.  
            Back To Top
          • Does your shipment require a signature? 
            For the customer in the USA, you are not required to sign. However, some countries may require you to sign upon receiving. 
            Back To Top
          • How soon do you provide the tracking number? 
            We ship items Mon-Fri 11 am Japan Time. When the item is ordered after 11 am, we send it the next day. So you get the tracking before 11 am on the day (if ordered before 11 am).
            Back To Top

          • Why is your shipping fee so low?
            At Japanese Coffee Company, we are revolutionizing buying Japanese coffee by partnering directly with Sapporo Coffee Kan Roaster. Because they roast, process, and package their coffee on-site, we get shipments to you much faster!

            By cutting out the middle-men, you get your freshly roasted coffee faster, fresher, and without fees.

            You get your coffee in 5-10 days in the USA and most of the countries worldwide. (Click here to check when you will get your coffee if you order today.)

            Back To Top

          • How long does it take to get my coffee after ordering? 
            We ship the same day!
            Orders placed by 10 AM JT will be shipped from our warehouse daily Monday-Friday after payment is verified. Order placed after 10 AM JT will be shipped the next day.
            With processing, you receive your order in 5-10 days.
            Back To Top
          • How do you pack your coffee? 
            Each coffee is sealed with a one-way valve pack to retain the quality.

            Sealed packaged coffee is shipped in a soft-packed envelope or box depends on the size of the order.

            Back To Top
          • Do I need to pay for sales tax/import tax? 
            Coffee is not subject to sales/consumption tax in the US. The carrier's sales/consumption tax on shipments outside the US will be collected by the carrier, dependent upon the local tax authority regulations and the buyer's responsibility. If coffee is taxed in your part of the world (Europe, for example), the carrier will collect this tax from you, the buyer.
            Back To Top 
            • What payment method do you accept?
              We accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club. We also accept PayPal, Amazon payment, Google G-Pay, Apple Pay, Venmo and Shopify Pay. 


              Back To Top
            • How secure is your shopping cart?
              Shopify Inc. provides our shopping cart with maximum security features, including Level 1 PCI CSS Compliant Secure Provider, Visa's Global Compliant Provider List, and Master Card's SDP List. 
              Back To Top
            • Do I need to create an account order form you?
              No. You can check out as a guest by providing your name and shipping address. You are not required to create an account to order.  
              Back To Top
            • Does your website keep track of my account so I know how to repeat my order?
              If you enter an email address when you order, the order information is tracked with your email address.

              At any time, you can register on our site with the same email address you used when ordering at
              https://www.japaneseCoffeeCo.com/account/register. 
              This will allow you to see the past ordered products to purchase the same item easily.

              There is an option to auto-subscribe, which will provide you with 20% off of orders. You can check more detail about the subscription option here:
              https://japanesecoffeeco.com/collections/subscription 
              Back To Top
            • Do I need to create an account order form you?
              No. You can check out as a guest by providing your name and shipping address. You are not required to create an account to order.  
              Back To Top
            • How to add discount code? I cannot find where to add discount code.
              You can enter your coupon code on the checkout page.
              If you cannot find it, don't worry; email us with your order number and coupon code at
              Info@JapaneseCoffeeCo.com and we will refund you the discount.

            Back To Top

            Subscription Program FAQ 

              • How does my subscription work?
                If you are a new customer, your first shipment consists of the coffee you choose to order.
                After that, you'll receive deliveries of the same coffee every 15, 30, or 60 days depends on the cycle you choose.
                Your credit card will be charged each time your coffee is shipped, and you can cancel at any time.

                On our product page, please follow the three simple steps described below.


                Japanese Coffee Subscription

                Back To Top   Start Subscription

            • What is the shipping charge on a subscription order?
              Whichever shipping method you choose on the first order will be retained for all future orders. If you choose free shipping today, it will lock in the free shipping for all the time until you unsubscribe.
              Back To Top   Start Subscription

            • Do I have to subscribe to get your product?
              No. All the products on our site can be purchased one-time only. If you subscribe, you get 20% off, and you can cancel anytime.
              Back To Top   Start Subscription

            • I don't drink coffee that often. Can I get shipments less frequently?
              You can select a 60 days option. After you set up your automated subscription, you may change how frequently you receive shipments.
              Back To Top   Start Subscription

            • Is the subscription price I see only for the first order?
              No. The price you see on the site is for the first order and the subscription's subsequent order. Therefore, the price will not change as long as you are subscribed.
              Back To Top   Start Subscription

            • When will my first paid order be shipped?
              Your first paid order will be shipped immediately after you order. We ship the same day.
              Orders placed by 11am JT will be shipped from Japan daily Monday-Friday, after payment is verified.
              Our coffee is shipped from Japan. You receive your package between 5-10 days. 
              Back To Top   Start Subscription

            • What happens if I want to try different coffee? May I change my subscription? How?
              You can change your coffee anytime without any fee for the next cycle. 
              You may also make changes to your subscription, such as altering the frequency of shipments, from your user profile. Or, if you need help, just contact our team at 1-800-380-7030 or info@japaneseCoffeeCo.com.
              Back To Top   Start Subscription

            • How can I specify the day of shipment or which day to ship for the subscription? 
              Your subscription will be automatically shipped based on the date of your first order. 
              For instance, if you order coffee on September 1st and selected a 30-day cycle, your next shipment will be shipped on October 1st (30 days from the first order).
              If you want to change the day when the subscription ships, please contact our team at 1-800-380-7030 or info@japaneseCoffeeCo.com. 
              Back To Top   Start Subscription

                Coffee Club Rewards Program

                • How Do I join? 
                  Please join by creating an account for free here
                  Back To Top
                • How can I access my account?  How can I see how many points I have? 
                  You can click on the "account mark" on the header, or simply click here

                  Account Login
                  Back To Top
                • How Do I Spend Points?
                  You can spend your points by click on the points tab while logged into your customer account. Then, under the Reward section, you can click Redeem next to the reward you want to claim!
                  Back To Top
                  • What are Birthday Points?
                    Every year on your birthday, we'll give you bonus birthday points, just for being you! 
                    Back To Top
                    • How much does it cost to join?
                      Our loyalty program is totally free! We do it to say "thank you" to our awesome customers! 
                      Back To Top
                      • Is there a limit to how many order points I can get?
                        Of course not! We want to reward your loyal orders! 
                        Back To Top
                        • Do points expire? 
                          Points never expires!

                        Back To Top

                        About Coffee

                        • Can I order sample coffee?
                          Yes! Each product offering a sample allows you to select a size.  Simply select sample under the size option and checkout as usual.  Our cart gets updated accordingly after selecting the option.  

                          Sample Coffee

                          Some of our coffee have Single Serve Disposable Filter Bag (0.4 Oz) option which is alternative way to try our coffee. Click here to learn more about Single-Serve Disposable Filter Bag.

                          Single-serve pour over

                        • Back To Top
                          • Is Sumiyaki Coffee good for Espresso? 
                            Yes. The smokiness of the aroma is extracted well with espresso brewing.  Please see below what Above Average Coffee mention about our coffee for Espresso.   Mandheling Berkat Lintong and European Premium Milkd Signature Blend are popular choice for Espresso hearing from cafes using our coffee, though all of the bean can be used for Espresso. 



                        Back To Top
                        • Is It Vegan?
                          Yes. All our products are 100% Vegan and 100% natural. No artificial flavors are added. 
                          Back To Top
                        • Is it Gluten Free? 
                          Yes. All our products are Gluten free.
                          Back To Top
                        • Is it GMO Free? 
                          Yes. All our products are GMO free and cruelty-free.
                          Back To Top

                        • What is varietal of your coffee? 
                          Each coffee specifies specific varietal of the coffee.
                          Variety

                          Back To Top
                          • What about Expiration Date?
                            We ship all our freshly roasted coffee from Japan right after roast. Most of our products have an expiration date of 1 year from roasting, so you will have enough time to enjoy your coffee! The date of expiration is printed on each package.
                            Back To Top

                          • How long is the coffee good once opened?
                            The coffee is good for one year from roasting even after you open the package.  However, we strongly encourage you to seal the coffee in an air-tight container, such as multiple zip lock bags, and store it in a dark, cool place or refrigerator for retaining good taste.  We also recommendAirscape which is popular among coffee drinkers and works very well.  Here is a link to get Airscape products from Amazon.

                            Back To Top
                          • What is the best way to store coffee?
                            We suggest coffee be refrigerated but not frozen. If you decide to refrigerate, please make sure that you isolate the coffee from other food by either putting in an air-tight canister or using multiple layers of zip lock bags.  We also recommend Airscape which is popular among coffee drinkers and works very well with coffee as well. Here is a link to get Airscape products from Amazon.

                            Back To Top

                          • What is the best water to use for Coffee?
                            Coffee is best prepared with filter water with a moderate amount of minerals. If you have a water filter system, it is the best. If you use bottled water, try avoiding ones with "Added Minerals" as they tend to break the coffee flavor, you do not want distilled water either since some minerals are suitable to bond with the coffee molecule. 

                            Back To Top
                            • I am worried about radioactive materials in products made in Japan. 
                              Our coffee is 100% safe from radioactive materials. Coffee beans are imported responsibly from outside Japan, and we freshly roast each batch of coffee. 
                              Back To Top

                              Others

                              • Do you sell on Amazon?
                                You can use Amazon account to checkout our products on our page.  Simply select Amazon Pay icon on checkout.

                                Back To Top

                                Cannot find your answer?

                                No problem.

                                We are here to help you. Click here to contact us!