FAQ – JAPANESE COFFEE Co.

The installments option on Shop Pay is available on debit and credit cards.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

- A smaller payment balance on the final payment.

- Less future payments on the remaining loan balance.

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due two weeks after your purchase.

No, there are no late fees if you miss a scheduled payment.

You can enter your coupon code on the checkout page.
If you cannot find it, don't worry; email us with your order number and coupon code at
Info@JapaneseCoffeeCo.com, and we will refund you the discount.

If you enter an email address when you order, the order information is tracked with your email address.

At any time, you can register on our site with the same email address you used when ordering at
https://www.japaneseCoffeeCo.com/account/register.This will allow you to see the past ordered products to purchase the same item easily.

There is an option to auto-subscribe, which will provide you with 20% off of orders. You can check more detail about the subscription option here:
https://japanesecoffeeco.com/collections/subscription

No. You can check out as a guest by providing your name and shipping address. You are not required to create an account to order.  

Shopify Inc. provides our shopping cart with maximum security features, including Level 1 PCI CSS Compliant Secure Provider, Visa's Global Compliant Provider List, and Master Card's SDP List. 

We accept Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. We also accept PayPal, Amazon payment, Google G-Pay, Apple Pay, Venmo and Shopify Pay. 

Coffee is not subject to sales/consumption tax in the US. The carrier's sales/consumption tax on shipments outside the US will be collected by the carrier, dependent upon the local tax authority regulations and the buyer's responsibility. If coffee is taxed in your part of the world (Europe, for example), the carrier will collect this tax from you, the buyer.

Each coffee is sealed with a one-way valve pack to retain the quality.

Sealed packaged coffee is shipped in a soft-packed envelope or box depending on the size of the order.

We ship the same day!
Orders placed by 10 AM JT will be shipped from our warehouse daily Monday-Friday after payment is verified. Orders placed after 10 AM JT will be shipped the next day.
With processing, you will receive your order in 5-10 days.

At Japanese Coffee Company, we are revolutionizing buying Japanese coffee by partnering directly with Sapporo Coffee Kan Roaster. Because they roast, process, and package their coffee on-site, we get shipments to you much faster!

By cutting out the middlemen, you get your freshly roasted coffee faster, fresher, and without fees.

You get your coffee in 5-10 days in the USA and most of the countries worldwide. (Click here to check when you will get your coffee if you order today.)

We ship items Mon-Fri 11 am Japan Time. When the item is ordered after 11 am, we send it the next day. So you get the tracking before 11 am on the day (if ordered before 11 am).

For the customer in the USA, you are not required to sign. However, some countries may require you to sign upon receiving it. 

Yes, we do allow PO Box. The local post office delivers the package shipped via Japan Post, and they have access to your PO Box.  

Yes, you can specify the shipping address separately from the billing address so that you can send it to your friends easily. We do not include the receipt in shipment in general unless required by the country’s customs. 

Yes, we ship worldwide.

We ship all our coffee from Sapporo, Japan, directly from the coffee roasting facility.
We ship our popular products within the USA with free shipping from our sister company, Japanese Green Tea Co. Please see the list here

Our freshly roasted coffee is shipped directly from Japan to you. Orders are shipped with tracking from Japan by regular small packet airmail via EMS (Express Mail Service) provided by Japan Post. Most orders arrive within 10 days under normal conditions. EMS service is highly efficient, and we rarely have problems with them. 

For more information, please see our Shipping and Return Page.

We use Japan Post EMS, and the following are the rates for shipping.

The shipping price is a flat rate per order. In addition, all shipping comes with free insurance through Japan Post EMS.

Free Shipping store-wide today for over $60 of orders!  (No code necessary)

Orders of less than $60 will be billed at a flat rate of $20 for shipping and handling. 

We ship our popular products within the USA with free shipping from our sister company, Japanese Green Tea Co.  Please see the list here.

Whichever shipping method you choose on the first order will be retained for all future orders. If you choose free shipping today, it will lock in the free shipping for all the time until you unsubscribe.

Yes. We ship anywhere in the USA, including Hawaii and Alaska.

We ship our popular products within the USA with free shipping from our sister company, Japanese Green Tea Co.  Please see the list here.

Yes, we ship to Hawaii and Alaska at no extra charge.   

Yes. We ship anywhere in Canada.

If you are a new customer, your first shipment consists of the coffee you choose to order. 
After that, you'll receive deliveries of the same coffee every 15, 30, or 60 days depending on the cycle you choose.
Your credit card will be charged each time your coffee is shipped, and you can cancel at any time.

On our product page, please follow the three simple steps described below.

No. All the products on our site can be purchased one-time only. If you subscribe, you get 20% off, and you can cancel anytime.
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Yes, when you subscribe during a free shipping promotion, the subscription items and the price will be locked in with the subscription.
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You can select a 60 day option. After you set up your automated subscription, you may change how frequently you receive shipments.

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No. The price you see on the site is for the first order and the subscription's subsequent order. Therefore, the price will not change as long as you are subscribed.

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Your first paid order will be shipped immediately after you order. We ship the same day.
Orders placed by 11 am JT will be shipped from Japan daily Monday-Friday after payment is verified.
Our coffee is shipped from Japan. You receive your package between 5-10 days. 

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You can change your coffee anytime without any fee for the next cycle. 
You may also make changes to your subscription, such as altering the frequency of shipments, from your user profile. Or, if you need help, just contact our team at (1) 800-380-7030 or info@JapaneseCoffeeCo.com

Start Subscription

You can change your coffee anytime without any fee for the next cycle. 
You may also make changes to your subscription, such as altering the frequency of shipments, from your user profile. Or, if you need help, just contact our team at (1) 800-380-7030 or info@JapaneseCoffeeCo.com

Start Subscription

Your subscription will be automatically shipped based on the date of your first order. For instance, if you order coffee on September 1st and select a 30-day cycle, your next shipment will be shipped on October 1st (30 days from the first order). If you want to change the day when the subscription ships, please contact our team at(1) 800-380-7030 or info@JapaneseCoffeeCo.com

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You cansign up for our newsletter and get the 10% off coupon in your email immediately after signing up. Use the coupon when you check out for the first order. Sign up for our newsletter by clicking here.

Please join by creating an account for free here. 

You can click on the "account mark" on the header, or simply click here. 

You get 1 point per $1 spent. There are many other ways to get points. Click here to see how you can earn more points.

You can spend your points by clicking on the points tab while logged into your customer account. Then, under the Reward section, you can click Redeem next to the reward you want to claim!

Every year on your birthday, we'll give you bonus birthday points, just for being you! 

Our loyalty program is totally free! We do it to say "thank you" to our awesome customers! 

Of course not! We want to reward your loyal orders! 

Points never expire!

Yes! Each product offering a sample allows you to select a size.  Simply select sample under the size option and checkout as usual.  Our cart gets updated accordingly after selecting the option.  

Please click here to learn why our coffee is special.

In short, Sumiyaki coffee is a traditional Japanese coffee roasting method that uses high-quality charcoal for roasting. 

Please click here to learn more about Sumiyaki coffee.

Yes. The smokiness of the aroma is extracted well with espresso brewing.  Please see below what Above Average Coffee mention about our coffee for Espresso.   Mandheling Berkat Lintong and European Premium Milkd Signature Blend are popular choices for Espresso hearing from cafes using our coffee, though all of the beans can be used for Espresso. 

Please see this article.

Yes. Please refer to this instruction here.

Yes. Please refer to this instruction here.

Yes. Please refer to this instruction here.

Yes. All our products are 100% Vegan and 100% natural. No artificial flavors are added. 

Our coffee is roasted in Japan. The coffee bean comes from selected farms from a different region. Each product has a description of where the coffee is coming from. 

Yes. All our products are Gluten free.

Yes. All our products are GMO-free and cruelty-free.

Each coffee specifies a specific varietal of the coffee.

Brewing Japanese coffee can be simple, but there are a number of tricks to make the coffee tastier. Please see How to Brew Tasty Japanese Sumiyaki Coffee for more information.

We wrote a blog post about this. Please see this post.

Yes.  Our decaffeinated coffee is one of the best you can find in the industry.  Click here to access the product. 

If you are interested, here is more information about our decaf coffee.

We ship all our freshly roasted coffee from Japan right after roast. Most of our products have an expiration date of 1 year from roasting, so you will have enough time to enjoy your coffee! The date of expiration is printed on each package.

The coffee is good for one year from roasting even after you open the package.  However, we strongly encourage you to seal the coffee in an air-tight container, such as multiple zip lock bags, and store it in a dark, cool place or refrigerator to retain good taste.  We also recommend Airscape which is popular among coffee drinkers and works very well.  Here is a link to get Airscape products from Amazon.

We suggest coffee be refrigerated but not frozen. If you decide to refrigerate, please make sure that you isolate the coffee from other food by either putting it in an air-tight canister or using multiple layers of zip-lock bags.  We also recommend Airscape, which is popular among coffee drinkers and works very well with coffee as well. Here is a link to get Airscape products from Amazon.

Coffee is best prepared with filtered water with a moderate amount of minerals. If you have a water filter system, it is the best. If you use bottled water, try avoiding ones with "Added Minerals" as they tend to break the coffee flavor, you do not want distilled water either since some minerals are suitable to bond with the coffee molecule. 

Our coffee is 100% safe from radioactive materials. Coffee beans are imported responsibly from outside Japan, and we freshly roast each batch of coffee. 

Japanese Coffee Co. takes pride in providing wholesale quality Japanese coffee to various Japanese Restaurants, Cafes, and Grommet Shops throughout the world. If you are interested in our wholesale service, please contact us from the wholesale contact page.

You can use your Amazon account to checkout our products on our page.  Simply select the Amazon Pay icon on checkout.

No problem.

We are here to help you. Click here to contact us!